What to Know 

Boise, ID 83701

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© 2018 by SYNERGY CYCLES 

Q & A

YOU'VE GOT QUESTIONS.

WE'VE GOT ANSWERS.

How do electric bikes work?

Electric bikes come with an on-board battery and electric motor. Using a throttle or pedal-assist system, the bicycle will be propelled forward to help assist. 

Are electric bikes safe to operate?

YES. Our electric bicycles do not go faster than 20 mph. They are considered to be as safe as a traditional bicycle. All normal safety precautions should be followed when riding any bicycle. 

What's the difference between throttle-control vs. pedal-assist?

With throttle control, you have complete "on-demand" power. You simply engage the throttle when YOU want assistance from the motor. Pedal-assist refers to the motor engaging by the action of pedaling. Sensors detect when you are pedaling. This activates the motor to provide additional assistance. 

How much does it cost to ride an electric bike?

It costs approximately $10 a year to power your eBike if you commute 200 days a year. This is only pennies compared to the same commute when using a motor vehicle. 

Where can I test ride, rent, lease or buy an electric bike?

We are proud to offer a variety of options when it comes to your electric bike needs. Whether it's a test ride to try your first electric bike or a long term lease, we offer the best USA built electric bikes on the market. Call us to schedule a time to try out one of our eBikes.

How far can I travel on a single charge?

This depends on the model that you choose. Our Phantom X3 can reach distances of up to 50 miles. Pairing the right bike to your needs is very important and we have a variety of bikes to help you do that.

How long does it take to charge the battery?

4-8 hours depending on the battery capacity.

Can I ride my electric bicycle in the rain?

YES. With the water-resistant battery design, our bikes can be operated in the rain. However, it is important to keep your eBike protected from extensive exposure to water. 

For safety reasons, you should avoid whenever possible riding your bicycle in the rain. Riding a bicycle in the rain is like driving a car in the snow. You will not be able to stop as fast and must leave a longer distance between you and the obstacles around you. Your brakes will not perform as quickly when they are wet. You will not be able to turn as sharp without the danger of slipping. You must also ride away from or be cautious around painted lines, pot holes, sewer or drain gates, rail road crossings, bridges, wet leaves and any other areas where a slippery surface can form when wet. Keep an eye out for puddles and turn your lights on if you have them. If you live in an environment where rain riding is expected, you should install front and rear fenders if your bike is not equipped with them to provide protection for the electrical components. Use a cover for your bicycle if leaving it outdoors. EXTENSIVE RAIN CAN SEEP INTO THE CONTROLLER AND BATTERY AND CAUSE WATER DAMAGE. 

Do I need a license or insurance?

Every state is different. In Idaho a license is not required to ride an electric bike on bike paths, lanes or trails. There is no Idaho requirement for insurance. You should check your state and local laws governing eBike operation.

How long until a battery needs to be replaced?

With proper care, the batteries can last as long as 7 years. There is the option to purchase or lease extra batteries. 

What is the battery made of?

Our batteries use LifePo4 lithium technology.

What maintenance is required for the batteries?

The batteries do not require any maintenance. Proper charging and normal use discharging is recommended. Please refer to the battery maintenance guide in your owner's manual for further information. 

How do I get my eBike serviced?

You may visit any of our dealers nationwide for our customers who purchase a bike. For our leasing customers, Synergy Cycles will be responsible for all of your repair and service needs. 

Where can I buy eBike accessories and additional parts?

You can get parts from any of our dealers. You can also call us to order parts over the phone. Also, our bikes are compatible with almost all the aftermarket accessories on the market, which can be purchased online, or at most bike shops.

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